CRI has a dedicated staff focused on being the internal advocates for all of our customers to ensure a high level of satisfaction. The customer service staff follows up on all customer requests for timely action and responses. All customer feedback and questions are entered into a tracking database within hours of receipt. The system includes a follow up loop and closure after the feedback is addressed. The feedback is categorized and trended for improvements and preventive measures to be put in place if needed. CRI has an annual goal of 98% on time delivery, and has met this goal consistently.